If you have a business that sells products online, it is important to know all that you can about shipping your products to your customers. Having a sound knowledge of shipping is the backbone of any ecommerce business. Shipping can make or break your business. Your customers might not notice when the product is shipped to you efficiently. However, they will surely notice any shortcomings you have in shipping your products even if it is a onetime deal.
It is important to learn how to ship things if you want to have a successful online business. Here are some quick tips you can use to ship your products to the customers efficiently, timely and in a secure way to keep them satisfied.
ON TIME SHIPPING
The process of packaging should begin as soon as the customer places an order with your online website. Do not wait and start the process immediately. The earlier the better is the key to customer satisfaction. If you ask the customers to wait for weeks before they can get the ordered product, they are going to get irritated and even consider moving to one of your competitors that offer quick shipping. Xpress shipping will keep your customers coming back to you because they know they would not have to wait too long to get what they ordered. Figure out a system to ship your products to the customers efficiently and quickly, and it will keep your customers happy and happy customers come back to you for more.
Customers can be provided incentives in a number of ways to keep them coming back to your online store. One of the ways is to give coupon codes and another, and even a better one is offering them free shipping. It might look like offering free shipping to customers is going to hurt your profits, but in the long run, you will notice that if you offer your customers free shipping, they will spend more on the products. Thus, your shipping costs will be covered themselves and it might even lead to more profits than before.
BE CLEAR ON YOUR SHIPPING POLICY
Having a clear shipping policy is essential for a healthy business. Be straightforward and upfront about how you ship things to your customers. Make the process simple and easy to use. Making your customers go through multiple pages to read your shipping policy or asking them to register just to know all about what shipping policies you have will irritate them and will likely make them go to other sites. This is not going to increase your sales, rather you will lose customers. Following up with the customers about their shipment is also important. You can send them notifications when their order is dispatched, offer them tracking information and other services. There is going to be less conflicts and problems when your customers know what is going on at your end.
Insurance is a good idea when it comes to shipping things. There is always risk involved in selling online. However, you are going to increase your customer base if you reduce the risks with online ordering and selling. You can use shipping insurance on the products that are very costly. However, if the package is damaged or lost while shipping, you don’t want to pay money to cover the loss out of your pocket. Insurance comes in handy when you are shipping fragile items. There are a number of mail shipping companies that offer insurance and you can choose one of them for shipping your products. You can also pass on the insurance cost to the customers but it is important to ask them beforehand and explain to them all about your shipping procedures.
Dealing with international shipping is a different ballgame altogether. It is much trickier and you must ensure you consider all the potential problems beforehand. International shipping is much more costly, there are greater risks involved of fraud and the overall uncertainty with the shipment is also high.
However, there are also a number of advantages if you decide to ship internationally as well. It will open up new avenues for your business and will give you more customers. Just make sure you take care of all the aspects of shipping before dispatching the order and get it done only from a reputable company.
With these quick shipping tips for an online business, you are surely going to increase your profits as well as your customer base. Postal Xpress N More has made shipping easy for all online businesses. You can drop off your product with us and we will take care of all the aspects from packaging to shipping. We work with USPS, UPS, FedEx, Hanmipost, DHL and SF Express. You can choose your shipping company and we will take care of the rest.